Shipping policy
July , 2026
Thank you for shopping with Ero Kids Toys! Here's what you can expect when it comes to processing and delivering your order.
1. Order Processing Time
Orders are typically processed and packed within **1–2 business days** of being placed. Orders placed on weekends or public holidays will begin processing on the next business day.
2. Shipping Destinations
We currently ship across India. If you're located outside India and would like to place an order, please contact us at **erokidstoys@gmail.com** to check availability.
3. Delivery Timelines
Estimated delivery times, once an order has shipped:
* Within Tamilnadu: 2 to 3 business days
* South cities/states: 3–5 business days
* North cities/states: 5–10 business days
* Remote areas: May take slightly longer depending on courier serviceability
Please note these are estimates and can vary due to courier delays, weather, or local disruptions beyond our control.
4. Shipping Charges
Shipping fees, if applicable, are calculated at checkout based on your delivery location and order weight/value. We may occasionally offer free shipping promotions, which will be clearly indicated on the website.
5. Order Tracking
Once your order ships, you'll receive a tracking number (via email, SMS, or WhatsApp, where available) so you can follow your delivery status directly through the courier partner's website.
6. Delays & Issues
While we work with reliable courier partners, occasional delays can happen due to weather, regional restrictions, or high demand periods. If your order is taking longer than expected, feel free to reach out and we'll help track it down.
7. Incorrect Address
Please double-check your shipping address at checkout. We aren't able to redirect a package once it has been dispatched, and any charges from failed or returned deliveries due to an incorrect address may be passed on to the customer for reshipment.
8. Lost or Missing Packages
If your tracking shows the order as delivered but you haven't received it, please contact us within 48 hours so we can investigate with the courier partner.
9. Contact Us
For any shipping-related questions, reach out to:
Ero Kids Toys
Email: erokidstoys@gmail.com
Phone: 9345506053
