Refund policy
July, 2026
At Ero Kids Toys, we want you and your child to be happy with every purchase. If something isn't right, here's how our return and refund process works.
1. Return Eligibility
You may request a return or exchange within **24 hours** of receiving your order, provided that:
* The product is unused, unwashed, and in its original condition.
* Original packaging, tags, and accessories are intact.
* The item is not listed under our non-returnable categories (see Section 2).
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
* Products that have been opened and used.
* Items marked as final sale or clearance.
* Personalized or custom-made products.
3. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with:
* Your order number.
* Clear photos and a 360-degree product opening (unboxing) video — required for all claims.
We'll arrange a free replacement, exchange, or refund once the issue is verified — no return shipping cost to you in these cases.
4. How to Request a Return
To start a return or exchange:
1. Email us at erokidstoys@gmail.com or call **9345506053** with your order number and reason for return.
2. We'll confirm eligibility and share pickup or drop-off instructions.
3. Once we receive and inspect the item, we'll notify you of the approval status.
5. Refund Process
Once your return is approved:
* Refunds are issued to your original payment method (or via UPI/bank transfer, where applicable).
* Please allow **5–7 business days** after approval for the refund to reflect, depending on your bank or payment provider.
* Shipping charges (if any were paid) are non-refundable, except in cases of damaged, defective, or incorrect items.
6. Exchanges
If you'd prefer an exchange instead of a refund (for example, a different design or size), let us know when you contact us — subject to stock availability.
7. Order Cancellations
Orders can be cancelled free of charge as long as they haven't been shipped yet. Once an order has been dispatched, it will need to follow the standard return process instead.
8. Contact Us
For any questions about returns, refunds, or exchanges, reach out to:
Ero Kids Toys
Email: erokidstoys@gmail.com
Phone: 9345506053
